Advisory services


We offer you competent and reliable advice on all questions relating to HIV/AIDS and other sexually transmitted infections (STIs).

We help with risk assessment and provide testing advice. We advise on different protection strategies such as safer sex, safer use, protection through therapy and PrEP (pre-exposure prophylaxis).

We address fears of infection, explain ways of transmitting HIV and provide information about the current status of HIV therapy.

We offer psychosocial advice, especially when it comes to questions about sexuality, relationships, sexual and gender identity (e.g. coming out).

   We will advise you confidentially and, if desired, anonymously.

In our consultation we work with an accepting attitude.
This means that we talk openly and respectfully about topics such as drug use and sexuality.
We provide advice that is gender-, inter*- and trans*-sensitive as well as anti-racist. This also means that we respect self-descriptions and take them into account in the consultation.
We try - as far as possible in the team - to offer peer advice. We currently have the option of being advised by a woman and a queer man upon request.

Persönliche Beratung

Please feel free to arrange a consultation appointment with us.
We take time for you.

Anonyme Telefonberatung

During our opening hours you can reach our anonymous telephone advice on 0441 19411

If you cannot reach us, you can also use the nationwide AIDS-Hilfen telephone advice service. You can reach this at +49 (0) 180 33 19411 (maximum 9 cents per minute from German landlines, maximum 42 cents/min from German mobile networks).

Online-Beratung der Aidshilfen

You can access our free online advice at There you will be advised by qualified AIDS-Hilfe employees from all over Germany.

With online consultation you can ask your question online at your leisure. You can remain completely anonymous. Our advisors will answer your questions as quickly as possible, often the same day.

If you have more complicated questions, you can stay in contact with one of our advisors for a longer period of time. If you wish, an employee who is himself HIV-positive will advise you.

The security of your data is important to us. Our employees will treat your inquiry with absolute confidentiality. Our offer works according to current data protection standards. This includes, among other things, encrypting your data so that third parties cannot access it.